Privacy Policy Car Lockout Garland Garland Texas

This Privacy Policy explains how Car Lockout Garland collects, uses, and protects information when you visit our website or contact us for service. We respect your privacy and aim to keep personal information limited to what is needed to respond to requests and provide support. By using our website, you agree to the practices described here. If you do not agree, please discontinue use of the site.

Information We Collect

We collect information you choose to provide when you contact us by phone, email, or through forms on our website. This may include your name, phone number, email address, service address, vehicle details you share, and a description of the issue. If you submit a request for help, we use this information to respond, schedule service, and provide customer support. We do not require you to create an account to use our website.

We may also collect limited technical information when you browse our site. This can include your device type, browser type, pages viewed, approximate location based on IP address, and general usage data. This information helps us understand how visitors use the site and improves performance and security. We do not use this technical data to personally identify you unless it is tied to a request you submit.

How We Use Your Information

We use your information to provide locksmith and roadside assistance services, communicate about your request, and deliver customer support. This includes confirming details, providing estimates, dispatching help, and answering questions. We may also use information to improve our website, prevent fraud, and maintain safety. If you contact us, we may keep basic records of the communication to help with follow-up and service quality.

We do not sell your personal information to third parties. We do not rent personal information or trade it for marketing purposes. We may use aggregated or de-identified information for reporting and site improvements, which does not identify you directly.

Cookies and Analytics

Our website may use cookies or similar technologies to support basic functionality, measure traffic, and improve user experience. Cookies are small files stored by your browser that help pages load efficiently and remember preferences. Some analytics tools may collect general usage information such as page visits and time spent on the site. You can control cookies through your browser settings, and you may choose to block cookies, but some site features may not function properly.

Call, Text, and Communication Preferences

If you call or text us, we use the information you provide to respond and coordinate service. Standard mobile carrier and messaging rates may apply. You can request to stop non-essential messages by telling us during a call or by replying with a clear request to stop. We still may contact you for service-critical reasons, such as confirming a location or resolving a safety issue.

Sharing Information

We may share information only when necessary to provide service or operate our business. This can include sharing details with technicians, dispatch partners, payment processors, or service providers who help us run the website and communications. These parties are expected to use information only for the purpose of providing their services and to follow reasonable confidentiality practices. We may also share information if required by law, legal process, or to protect rights, safety, and property.

Payments

If you pay for services, payment details may be processed by a third-party payment provider. We do not store full payment card numbers on our website when using secure payment processing. Payment providers may collect and process information according to their own privacy terms. We recommend reviewing the privacy practices of the payment method you choose.

Data Security

We use reasonable safeguards designed to protect information from unauthorized access, misuse, or disclosure. No website or transmission method is guaranteed to be completely secure, so we cannot promise absolute security. You can help protect your information by using a secure device and keeping your contact details accurate. If you believe your information has been compromised, contact us so we can review the situation.

Data Retention

We keep personal information only as long as needed to provide service, maintain business records, resolve disputes, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete it or de-identify it. Some records may be retained for legitimate business reasons such as warranty support, billing documentation, or fraud prevention.

Children’s Privacy

Our website and services are intended for general audiences and are not designed for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, contact us so we can take appropriate action.

External Links

Our website may include links to third-party sites for information or resources. We do not control those sites and are not responsible for their content or privacy practices. Visiting a third-party site is subject to that site’s policies. We recommend reviewing the privacy policy of any site you visit through an external link.

Your Choices

You can request access to, correction of, or deletion of certain personal information by contacting us. We may need to verify your request before taking action. Some information may not be eligible for deletion if it must be kept for legal compliance, billing, safety, or dispute resolution. You can also adjust browser settings to control cookies and tracking features.

Contact Us

If you have questions about this Privacy Policy or how we handle information, contact us using the details below. We will do our best to respond and address concerns in a reasonable timeframe. Email: info@carlockoutgarland.com. Phone: (214)838-7730.

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